Contact Channels
If you are experiencing issues with ordering, wallet tools, listings, or account verification, our volunteer support team is here to assist you:
📧 Email Support
Write to us at: kotlaappmarketing@gmail.com. We resolve all inquiries and technical tickets within 24 hours.
Frequently Asked Questions
Q1: Why is my Complex Manager button not visible on the Merchant Dashboard?
The Complex Manager is exclusive to merchants registered under the "Big Business & Complex Business" category. To access this dashboard, edit your business profile details and verify that your category is set to Big Business & Complex Business.
Q2: How do I create a property or commercial listing?
Open the app, choose the right category such as Stay & Property, then add the title, details, price, location, and photos that help people understand the listing clearly.
Q3: How should I use wallet and token features safely?
Use only the live wallet history shown inside Kotla App, protect your PIN, and contact support if anything looks unfamiliar. Never share private codes, PINs, or account access with anyone.
Q4: What is the cost to unlock the Client CRM System?
The Two-Way Client CRM System costs 10,000 Kotla Tokens (KT) to unlock. Once unlocked, both you (the doctor, lawyer, or merchant) and your clients can securely view shared prescriptions, records, and consult history.
Q5: Can overseas numbers register on the app?
Yes. Choose "International Account" during registration to input phone numbers with non-92 country codes from any location globally. Your profile will display a country flag indicating your global status.
Q6: Why are rider documents kept private?
To protect rider privacy, CNIC images are treated as private verification media and are not shown publicly. Merchants can request access to the rider's ID inside the order panel, and the documents display only after the rider accepts the request.